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  • Can I place an order by phone?
    We do not take phone orders. All purchases must be made online, but our support team is available via email and social media.
  • Can I collect my order from a physical location?
    No. We are a digital-only company. All products and services are delivered online or sent to the email address you provide.
  • What payment methods do you accept?
    We accept credit and debit cards, PayPal, and Pix (where supported). All transactions are encrypted and secure.
  • Does Màc Château offer personalised services?
    Yes. We provide bespoke digital experiences and curated content. If you have a creative idea or need something unique, contact us — we love collaborating.
  • What if I can’t find the item I’m looking for?
    It may be temporarily unavailable or under revision. Contact us and we’ll help check availability or suggest alternatives.
  • How can I place an order online?
    All of our products and digital experiences are available exclusively online. To place an order, simply browse our website, select your desired item, add it to your basket, and follow the secure checkout steps. The process is quick, simple, and entirely digital.
  • When is my order considered confirmed?
    Your order is confirmed once your payment is approved. You will receive an email confirmation with full details and a reference code.
  • Can I modify or cancel my order online?
    Yes. According to UK consumer rights, you may cancel your purchase within 14 days, as long as the service hasn’t been accessed. For changes, contact us promptly via email.
  • How do I purchase a pre-sale item online?
    Pre-order items will be clearly marked. When purchasing in pre-sale, you secure early access. Delivery (or digital access) will occur on the release date listed.
  • Can I place an order by phone?
    We do not take phone orders. All purchases must be made online, but our support team is available via email and social media.
  • What payment methods do you accept?
    We accept credit and debit cards, PayPal, and Pix (where supported). All transactions are encrypted and secure.
  • Can I collect my order from a physical location?
    No. We are a digital-only company. All products and services are delivered online or sent to the email address you provide.
  • Does Màc Château offer personalised services?
    Yes. We provide bespoke digital experiences and curated content. If you have a creative idea or need something unique, contact us — we love collaborating.
  • Can I modify or cancel my order online?
    Yes. According to UK consumer rights, you may cancel your purchase within 14 days, as long as the service hasn’t been accessed. For changes, contact us promptly via email.
  • What if I can’t find the item I’m looking for?
    It may be temporarily unavailable or under revision. Contact us and we’ll help check availability or suggest alternatives.
  • How can I place an order online?
    All of our products and digital experiences are available exclusively online. To place an order, simply browse our website, select your desired item, add it to your basket, and follow the secure checkout steps. The process is quick, simple, and entirely digital.
  • When is my order considered confirmed?
    Your order is confirmed once your payment is approved. You will receive an email confirmation with full details and a reference code.
  • How do I purchase a pre-sale item online?
    Pre-order items will be clearly marked. When purchasing in pre-sale, you secure early access. Delivery (or digital access) will occur on the release date listed.
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